Live / Slots
This policy explains exactly what data aq71 collects when you use your account, how we use it, and what choices you have over it. Access to our platform depends on your local law and eligible regions — this policy applies to those who can lawfully use our service in Bangladesh.
When you open an account with us, we collect the details you provide — your name, contact information, and the credentials you use to log in. When you add funds through Rocket or Upay, transaction references associated with those deposits are recorded against your account wallet for reconciliation and support purposes. We do not store your full payment-provider credentials; only the transaction identifiers and amounts that your wallet service passes to us are kept on record. We also collect information about how you navigate the platform — which sections you open, how long a session runs, and the device type used. This helps us keep the mobile experience consistent for returning members. We do not sell this data to advertisers. We may share it with service partners who operate parts of the platform under confidentiality obligations, and with authorities where local law in eligible regions requires disclosure. If you use bKash or Nagad for a transaction, the same limited-reference approach applies. Your data is retained for as long as your account remains active and for a further period required by applicable law in eligible jurisdictions. The current state of your stored details is visible in your account dashboard after login.
Transaction references from Rocket deposits are logged against your account wallet. Full wallet credentials are never stored on our side.
Upay payment identifiers are kept for reconciliation. You can review associated transaction records in your account dashboard.
bKash deposit references follow the same limited-record approach — only the data your wallet service passes to us is retained.
Nagad transaction identifiers are stored for account-support purposes and are accessible to you through your account history view.
This policy covers data you share directly with aq71 through your account, wallet and support interactions. It does not extend to third-party services, payment providers or external sites you reach through links on our platform. Understanding what falls inside and outside this policy helps you know who to contact when a question arises.
Data collected when you log in, update your profile or change your contact details falls fully within this policy. We control how that data is stored and who can access it within our platform.
Transaction references generated when you deposit or withdraw through Rocket, Upay, bKash or Nagad are covered here. The payment provider's own data practices are governed by their separate policy, not ours.
Browsing and session data collected while you navigate the lobby, game pages and account sections is within scope. This includes device type and session duration, used only for service consistency.
Links to external sites, payment apps or game studio pages are outside our policy scope. Once you leave our platform, the data handling rules of that third party apply. We have no control over those practices.
You have practical options available to you under this policy. If you want to see what data we hold on your account, you can request a summary through the support channel — we will confirm the categories of data on record and how long they are retained. Correcting an error in your account details, such as a contact number or email address, is done directly through the account settings page after login; the fields and instructions are shown there. If you believe data we hold is inaccurate or should no longer be kept, raise it with our support team and we will review it against applicable requirements for eligible Bangladesh regions. Closing your account does not erase records that local law or our operating requirements oblige us to retain — but we will explain what is kept and why if you ask. Every query is handled on its own merits; response times depend on the complexity of your request.
Contact support to request a summary of the data categories we hold on your account. We confirm what is stored and the applicable retention period.
Log in and open account settings to update your contact information or credentials. The editable fields and any verification steps are shown on that page.
If you think something is inaccurate or should be removed, contact us directly. We review each case against applicable law for eligible regions and respond with a clear explanation.
For anything you cannot resolve through account settings, our support team is the direct route. Use the live chat or email contact — details are in the support section below.
If you have a question about this policy, need to raise a data concern, or want to understand how a specific piece of information is handled on your account, these are the routes to use. Response handling depends on the nature of your query.
Open the chat icon on any page while logged in. For privacy queries, state your account reference so the team can pull the right records without delay.
For written requests — data summaries, correction requests or policy questions — email us using the address shown in your account dashboard. Keep the subject line specific to speed up handling.
The current state of your stored contact details and transaction records is visible after login. Check there first before raising a support ticket — many common questions are answered by your own account view.
We apply standard security practices to protect data stored on your account — this includes access controls on who within our team can view account records and how those records are stored. Cookies are used on the platform to maintain your session state and remember preferences between visits; you can manage cookie settings through your browser. Data we collect is retained for as long as your account is active and for additional periods required by the applicable law of eligible jurisdictions. When this policy changes, the updated version is published on this page — the date of the last revision is shown at the foot of the policy text. We do not notify every account holder of minor wording changes, but material changes that affect your rights will be communicated through your account.
Access to your account data within our team is restricted. We apply access controls so that only the people who need your records to resolve a support issue can view them.
We use cookies to keep you logged in across a session and to remember your account preferences. Browser-level cookie controls let you manage what is stored on your device.
Your data is kept for the duration of your account and for any further period required by law in eligible regions. The retention basis for each category can be confirmed by contacting support.
Updates to this policy are published here with a revision date. Material changes that affect your rights are communicated through your account. Check this page if you want the current version at any time.
These are the questions we hear most often about how this policy works, what data we hold and how to act on your rights. If your question is not here, contact support through the routes listed above.
We collect the name, contact details and login credentials you provide at registration. When you transact through Rocket, Upay, bKash or Nagad, we record the transaction reference and amount passed to us by your wallet provider. Full payment-provider credentials are never stored on our side.
Yes. Contact our support team through live chat or email with your account reference. We confirm the categories of data on record and the applicable retention period. The current state of your account details is also visible directly in your account dashboard after login.
Log in and open your account settings page. The editable fields and any verification steps required are shown there. If a field is locked and you cannot update it yourself, raise the correction request with support — include the specific detail you need changed and the correct version.
We share data only with service partners who operate parts of the platform under confidentiality obligations, and with authorities where local law in eligible regions requires it. We do not sell your data to advertisers. Payment providers receive only the identifiers needed to process your transaction.
Closing your account removes your active access, but records that applicable law or our operating requirements oblige us to keep are retained for the required period. If you want to know exactly what is kept after closure and why, contact support and we will explain it for your specific account.
This policy applies to anyone who lawfully uses our platform in an eligible region. Access to aq71 depends on your local law and the eligible regions we serve. If you are unsure whether access is permitted under your local law, review the terms and conditions shown in your account or contact support.